Terms & Conditions

UP TO 30 DAYS EASY RETURN

As a customer of www.CphVapers.com you are obliged to receive full cancellation and exchange within 30 days of receiving your goods, provided you have not used the item and it is returned in original packaging. All items must be returned in original packaging with tags / tags included (must not be broken or torn off). You pay for the return postage yourself - once we receive the item we will contact you and return the full amount to your account. Return Address: CphVapers (VGC ApS), Smallegade 22, 2000 Frederiksberg, Denmark.

 

DELIVERY

Delivery within 2-3 business days is very normal at www.CphVapers.com. We ship all orders with GLS, or DHL. You will typically receive a message when your package is ready for pickup. However, if you do not have the option to pick up your package, do not worry. You usually have up to 2 weeks to pick up the item. Remember ID with photo ID if you need to pick up from the post office. For more information contact our support.

 

HOW SHOULD I RETURN THE GOOD?

You should return the goods to the following return address: CphVapers (VGC ApS), Smallegade 22, 2000 Frederiksberg, Denmark. Please note that you pay for postage yourself to return the item to us. It is your responsibility that the item returns to us - we therefore recommend that you send it with a receipt so that the parcel can be tracked on the postal service. Send the item back to the original packaging in which the item arrived. The average return price is DKK 39-89. Contact your local post office for more information.



HOW DO I RETURN A GOOD?

You can swap your item for another item. You pay yourself to send the item back to us, but at CphVapers we even pay the postage for sending a new item to you. It is your responsibility that the item arrives to us in the same condition as you received it. Remember to check the webshop if the item you want to exchange is in stock and send us an email at contact@CphVapers.com with the subject "Exchange + (your invoice number)". Write which item you want to trade in and we can put your desired item to the side to make sure it is not sold out.

 

I WANT TO COMPLAIN ABOUT A GOOD

You have 6 months warranty plus. However, please note that your complaint is not justified if the product has NOT been used properly or with unacceptable use. If the error is NOT caused by improper or normal use, you can return the item to us and the manufacturer will decide whether the item will be repaired, replaced, or refunded. It may take up to 2 weeks for your treatment to be completed. If you find defects in your product, you should immediately advertise and let us know. Send us an email at contact@CphVapers.com about the defect of your item as soon as you discover it. When you return a product, state as much detail as possible about the problem. If the complaint is justified, we offer a receivable that is comparable to your previous product. If the new product is cheaper, we do not refund the price difference, but give a receivable amount. If your product is more expensive, you pay the difference. Of course, in order to satisfy you as a customer, we recommend that you pay attention to your complaint errors.

 

BUSINESS CONDITIONS FOR USING WWW.CPHVAPERS.COM

These conditions only apply to agreements between www.CphVapers.com and consumers (as defined in section 3 (1) of the Consumer Agreement Act). If you are a trader, any agreement between you and www.CphVapers.com is different. You can only buy items at www.CphVapers.com if you accept these terms and conditions. When ordering, you always have the right to read and accept the applicable terms and to print the terms if you wish. You are encouraged to read these terms of sale and delivery thoroughly and familiarize yourself with the obligations and rights that the terms entail for you. Including a special opportunity to return products ordered on our website www.CphVapers.com.

PAYMENT METHOD

You can safely and securely pay by debit card or Mobilepay at www.CphVapers.com. We accept all common cards such as Visa and MasterCard. Your purchase is then handled by QuickPay. Therefore, CphVapers does not have access to your card information. You will receive one confirmation per email when your purchase has gone through. This typically happens 2 minutes after the purchase has been completed.

We reserve the right for printing errors, suppliers' price increases, price errors, VAT and tax changes, sold or discontinued goods, delivery failure from our suppliers. All rights including copyright reserved to www.CphVapers.com.

AGE LIMIT

To shop on this site you must be over 18 years old.